Last Updated: 05/11/2023 

Introduction

At Rio Scotch & Spice, we respect the privacy of our patrons and are committed to protecting the personal information you entrust to us. This Privacy Policy outlines our practices regarding the collection, use, and safeguarding of your data in compliance with the Privacy Act 1988 (Cth) and the National Privacy Principles.

Information Collection and Use

We collect personal information that is necessary for us to provide you with our exemplary dining services and a personalized experience. This may include:

• Contact details such as name, email address, and phone number
• Preferences and interests to cater to your dining experience
• Feedback and responses to surveys for service improvement
• Transaction details for reservations and purchases

We use this information to:

• Process your reservations and orders
• Communicate updates, offers, and promotional materials
• Enhance our service offerings and website experience
• Comply with legal obligations and protect against fraudulent activities

Cookies and Tracking Technologies

We utilise cookies and similar technologies to understand how you interact with our website and services, which helps us tailor our offerings and improve user experience. You have the option to disable cookies through your browser settings, though some website features may not function as intended without them.

Disclosure of Personal Information

Your personal information will not be sold, traded, or rented to third parties. We may disclose your information when:

• You have provided explicit consent
• It is necessary for completing transactions or providing services you have requested
• Required or authorised by law

We may also share information with third-party service providers who assist us in our operations, under the condition that they adhere to our privacy standards.

Access, Correction, and Upkeep

We strive to maintain accurate and up-to-date information. You may request access to your personal information and suggest corrections if needed. If access is denied, we will provide reasons as per the National Privacy Principles.

International Data Transfers

If we transfer your information internationally, we will ensure the data is protected with the same rigor as within Australia and used strictly for the purposes outlined in this policy.

Inquiries and Complaints

For any privacy-related inquiries or concerns, please contact our Privacy Officer at:

• Address: Level 1/29 Phillip St, Parramatta NSW 2150
• Phone: 0421885955
• Email: info@rioscotchandspice.com.au

We take complaints seriously and will respond promptly. If you are not satisfied with our resolution, you may contact the Australian Information Commissioner.

Policy Updates

We may update this policy to reflect changes in our practices or legal obligations. We encourage you to review our policy periodically.

Contact Us

If you have any questions about this policy, please reach out to our Privacy Officer using the contact details provided above.